Refund and Cancellation Policy
Effective date: 12 October 2026 · Version: 0
This policy covers money you deposit into your Chrome Market credit balance (chromemarket.co.za).
1. What can be refunded
| Item | Refundable |
|---|---|
| Unused credit balance (deposits not yet spent) | Yes, in full |
| Duplicate or erroneous payments | Yes, in full |
| A payment received but not yet matched to your account | Yes, or credited to your balance, at your choice |
| Deal unlock fee (R 100.00) after the deal was unlocked | No: the counterparty details and agreement were delivered |
| Reports subscription (R 500.00 monthly reports, R 700.00 weekly + monthly reports, per 30 days) for a period that has started | No: access was provided for that period |
| Welcome bonus credit (R 300.00 given at registration) | No: it is promotional credit, not money you paid |
Welcome bonus. A newly registered company receives R 300.00 of promotional credit, valid for 30 days. Bonus credit is used before deposited credit. It cannot be refunded, paid out or transferred, and any part not used within 30 days expires and is removed from the balance. The refundable amount of your balance never includes unspent bonus credit.
Nothing in this policy limits any right you may have under the Consumer Protection Act 68 of 2008 where that Act applies to you.
2. How to request a refund
Choose either way:
- Request refund button. Sign in, open Balance (Credits), enter the amount and press Request refund. The amount is set aside from your balance immediately and cannot be spent while the request is open. You can cancel an open request with Cancel request, which returns the amount to your balance.
- Email. Write to billing@chromemarket.co.za from the email address registered on your account, with:
- company name and registration number;
- the amount you want refunded;
- proof of payment of the original deposit (bank statement or payment confirmation showing the payment reference that starts with
CM).
3. Where the money is paid
Refunds are paid only by EFT to the company bank account registered with us: the account entered in your company profile and confirmed against your bank confirmation letter during company verification.
- We never pay a refund to a different account, a third party, a personal account or in cash.
- To change the registered account, email support@chromemarket.co.za with a new bank confirmation letter for the company. The new account is used only after an administrator has verified it.
- If no bank account is registered and verified, the refund cannot be paid until one is.
4. Timing
- Requests are reviewed within 5 business days.
- Approved refunds are paid within 7 business days after approval. You receive an email with the payment reference.
- If a request is declined, you receive an email with the reason and the full amount is returned to your credit balance.
5. Charges
We do not deduct any fee from a refund. The receiving bank may charge its own fees.
6. Checks
To protect your money, we may confirm your identity and the company's authority before paying, and we may delay or decline a refund where the law requires us to (for example a suspected fraud or a court order).
7. Contact
Billing and refunds: billing@chromemarket.co.za · General support: support@chromemarket.co.za