Terms of Service

Effective date: 12 October 2026 · Version: 0

These terms are the agreement between Smart One Fintech South Africa (Pty) Ltd (registration number 2021/113793/07, 2 Bruton Road, Bryanston, Sandton, Gauteng, 2191) ("Chrome Market", "we") and the company that registers on chromemarket.co.za and the people who use the service on its behalf ("you"). By registering or using the service you accept these terms, the Refund Policy and the Privacy Policy.

1. What Chrome Market does

Chrome Market is an online information service for the chrome ore market. It lets verified companies:

1. publish buy and sell orders;
2. find matching orders;
3. after both sides agree and pay the service fee, receive each other's company and contact details;
4. obtain a template sales agreement pre-filled with both parties' details;
5. view market price information;
6. subscribe to market reports (monthly, or weekly and monthly).

2. Our role: information only

Chrome Market only provides information that allows buyers and sellers to find each other. We are not a broker, agent, trader, escrow, carrier or party to any sale.

• Any sale is concluded directly between the buyer and the seller. The sales agreement generated on the platform is between them only; Chrome Market is not a party to it.
• We are not responsible for delivery, quantity, quality, grade, title, transport, export, permits, insurance or payment between the parties, or for any other obligation of a buyer or seller.
• We do not hold, receive or transfer money for a sale between users.
• Orders, prices and company details are supplied by users. We verify that a company is registered with CIPC and check documents before approval, but we do not guarantee that a user will perform, that goods exist or match their description, or that a counterparty is creditworthy. Do your own due diligence before contracting or paying.
• Market price information is provided for general information and is not financial or investment advice.
• The template sales agreement is provided for convenience and is not legal advice. Review it, and take advice where needed, before signing.

3. Registration and verification

• Only companies registered in South Africa may register. The person registering confirms that they are authorised to act for the company.
• You must give accurate, complete and current information and keep it up to date.
• A company may post orders only after we approve its verification documents. We may refuse or withdraw approval at our discretion, for example if information is false or misleading.
• You are responsible for all activity on your account and for keeping your sign-in codes and devices secure.

4. Fees

• Chrome Market is not registered for VAT; no VAT is charged. If we register for VAT, VAT will be added to fees from the date of registration, after notice to you.
• Fees are paid from your prepaid credit balance, funded by EFT deposit (minimum R 500.00).
• The service fee is earned once the counterparty details are delivered and is not refundable. Unused balance is refundable under the Refund Policy.
• New companies receive a welcome bonus of R 300.00 in promotional credit, valid for 30 days from registration. It is used before deposited credit, cannot be refunded, paid out or transferred, and expires if not used in time.
• We may change fees with at least 14 days' notice by email; changes do not affect fees already paid.

5. Your obligations

You agree to:

• post only genuine orders that you are able and intend to fulfil;
• comply with all laws that apply to your business and trades, including mining, export, tax, anti-money-laundering and sanctions laws, and hold any licences and permits required;
• use counterparty information only to negotiate and perform the deal it was provided for;
• not misuse the platform, attempt to access other accounts or data, interfere with its operation, or post unlawful, false or misleading content.

6. Liability

• To the extent permitted by law, Chrome Market is not liable for any loss or damage arising from dealings between users, including non-delivery, defective goods, late or non-payment, fraud by a user, or a dispute about a sales agreement.
• To the extent permitted by law, our total liability to you for any claim relating to the service is limited to the fees you paid to us in the three months before the claim arose.
• We are not liable for indirect or consequential loss, loss of profit, or for interruptions of the service caused by events outside our reasonable control.
• You indemnify Chrome Market against claims by third parties arising from your orders, your deals or your breach of these terms.

Nothing in these terms excludes liability that cannot be excluded by law, or any right you have under the Consumer Protection Act 68 of 2008 where that Act applies to you.

7. Suspension and termination

We may suspend or close an account, remove orders or withhold approval if you breach these terms, if we suspect fraud or unlawful activity, or if required by law. You may close your account at any time by emailing support@chromemarket.co.za; your unused balance, excluding welcome-bonus credit, is then refunded under the Refund Policy.

8. Privacy

We process personal information as set out in the Privacy Policy, in line with the Protection of Personal Information Act 4 of 2013.

9. Electronic communications

You agree that agreements, notices and records may be concluded and sent electronically (Electronic Communications and Transactions Act 25 of 2002). Notices to you are sent to the email address on your account; notices to us to support@chromemarket.co.za.

10. Changes to these terms

We may update these terms. The current version and effective date are shown at the top of this page. Material changes are announced by email at least 14 days before they apply; continued use after that date means you accept them.

11. General

• These terms are governed by the laws of the Republic of South Africa. Disputes are first negotiated in good faith; failing that, they are referred to the courts of [FILL: jurisdiction, e.g. Gauteng Division of the High Court, Johannesburg].
• If any clause is found invalid, the rest remain in force.
• These terms, the Refund Policy and the Privacy Policy are the entire agreement between you and Chrome Market about the service.

12. Contact

Support: support@chromemarket.co.za · Billing and refunds: billing@chromemarket.co.za